Return and Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not eligible for return:
* Gift cards
* Downloadable software
* Certain health and personal care productsTo complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.In some cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@soyes.fr
VIOLATION OF POLICIES
Anyone who attempts to violate our policies will also be subject to prosecution and will be required to respond to a complaint of attempted fraud.
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.
Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@soyes.fr
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you must contact us at the following address: contact@soyes.fr . Please note that our postal address on our site is not the one to use for product returns.You are responsible for paying for shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item over $50, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.
Contact (this is not our product return address)
Managed by: Noumiton LLC
Company number: 981796885
Address: 30 N Gould St Ste N
City: Sheridan, WY
Postal Code: WY 82801
Country: United States
Contact: contact@soyes.fr
Telephone Support: +14137493512 / +33656883191
Monday to Saturday: 8 a.m. - 7 p.m.